PHILIPRISING Posted April 12, 2021 Author Report Share Posted April 12, 2021 30 minutes ago, thommo34 said: Thanks Phil, still nothing after the weekend so I think I would prefer Royal Mail if that's OK. OF course. We don't doubt that you did not receive your SS and this highlights some of the teething problems we are having with NewsTeam. Their delivery records state that your copy was delivered at 06.38 on April 8th. Each week so far we have had more than 50 people not receiving their mag despite NewsTeam claiming it had been delivered. It is a mystery and one they are trying to resolve. Quote Link to comment Share on other sites More sharing options...
thommo34 Posted April 12, 2021 Report Share Posted April 12, 2021 I guess it prompts the question as to where it was delivered. There is no label or address on it so they could deliver it anywhere On the face of it this was a good system but it needs thinking through I think! So thanks for your help. Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 12, 2021 Author Report Share Posted April 12, 2021 1 hour ago, thommo34 said: I guess it prompts the question as to where it was delivered. There is no label or address on it so they could deliver it anywhere On the face of it this was a good system but it needs thinking through I think! So thanks for your help. TRUE but they deliverer over 50,000 daily newspapers and a variety of other magazines. Their app has all the details (address) they need and we even have photos sent to us of the property where it has been delivered. The bottom line is that it is cheaper than Royal Mail and when every penny counts that has to be a major consideration. Quote Link to comment Share on other sites More sharing options...
Triple.H. Posted April 12, 2021 Report Share Posted April 12, 2021 Couldnt you ask those who continually not get them delivered to send a photo of the front of their property to pinegen, who can forward to Newsteam so delivery person can see what the property looks like. Quote Link to comment Share on other sites More sharing options...
thommo34 Posted April 12, 2021 Report Share Posted April 12, 2021 Is it possible for me to see the delivery photo to try to get to the bottom of this? Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 12, 2021 Author Report Share Posted April 12, 2021 1 hour ago, thommo34 said: Is it possible for me to see the delivery photo to try to get to the bottom of this? IT wasn't of your house but several that we previously had problems with. No point requesting if you are going to back to Royal Mail. Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 12, 2021 Author Report Share Posted April 12, 2021 1 hour ago, Triple.H. said: Couldnt you ask those who continually not get them delivered to send a photo of the front of their property to pinegen, who can forward to Newsteam so delivery person can see what the property looks like. THAT'S an idea but sure everyone involved would want to do that. Easier to put a few back to Royal Mail. Quote Link to comment Share on other sites More sharing options...
Triple.H. Posted April 12, 2021 Report Share Posted April 12, 2021 19 minutes ago, PHILIPRISING said: THAT'S an idea but sure everyone involved would want to do that. Easier to put a few back to Royal Mail. If it proves to Newsteam when they've cocked up. Like i said on an earlier post about confusing street numbering and layouts along with SatNav that takes you to somewhere 200 yards away. The delivery person may think he's delivering to 5 Daffodil Drive but in reality he's delivering to 5 Alpha Avenue. Lets be honest they probably have different delivery agents on certain days, maybe a high turnover of staff too. Also if you've driven somewhere a couple of times you wouldn't use SatNav so the same mistake would happen over and over again. Also could you not check with other publishers to see their figures for non delivery with newsteam if others have the same issues and similar percentages of non or missed deliveries, Then a united effort from say 10 publishers will carry more clout than 10 seperate complaints, which they can downplay as training issues etc. Only other way would be to offer 2 tier subscriptions if you wish to have Royal Mail delivery then you pay £X more per year, I bet if you had the figures upto end of 2019 missed/non deliveries were similar to Newsteam. Royal Mail delivery problems have only been a much bigger problem in the last year, we all know its an issue that should'nt happen but its been a funny old year Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 12, 2021 Author Report Share Posted April 12, 2021 13 minutes ago, Triple.H. said: If it proves to Newsteam when they've cocked up. Like i said on an earlier post about confusing street numbering and layouts along with SatNav that takes you to somewhere 200 yards away. The delivery person may think he's delivering to 5 Daffodil Drive but in reality he's delivering to 5 Alpha Avenue. Lets be honest they probably have different delivery agents on certain days, maybe a high turnover of staff too. Also if you've driven somewhere a couple of times you wouldn't use SatNav so the same mistake would happen over and over again. Also could you not check with other publishers to see their figures for non delivery with newsteam if others have the same issues and similar percentages of non or missed deliveries, Then a united effort from say 10 publishers will carry more clout than 10 seperate complaints, which they can downplay as training issues etc. Only other way would be to offer 2 tier subscriptions if you wish to have Royal Mail delivery then you pay £X more per year, I bet if you had the figures upto end of 2019 missed/non deliveries were similar to Newsteam. Royal Mail delivery problems have only been a much bigger problem in the last year, we all know its an issue that should'nt happen but its been a funny old year YOU make some good comments and we will take them on board. NewsTeam can only grow, let alone survive, if their delivery promises are fulfilled and the more publications they can handle, newspapers or periodicals, the more viable and profitable it becomes. We have to keep this in perspective (over 1800 delivered successfully last Thursday) but even one non-delivery is one too much. I would add that NewsTeam executives are working hard to resolve any issues but as long as the number staying with Royal Mail stays as it is we can swallow that. However, there are still a considerable number that at present cannot be delivered by NewsTeam and our hope is that as they expand that number will come down. 1 Quote Link to comment Share on other sites More sharing options...
thommo34 Posted April 14, 2021 Report Share Posted April 14, 2021 On 4/12/2021 at 7:02 PM, PHILIPRISING said: TRUE but they deliverer over 50,000 daily newspapers and a variety of other magazines. Their app has all the details (address) they need and we even have photos sent to us of the property where it has been delivered. The bottom line is that it is cheaper than Royal Mail and when every penny counts that has to be a major consideration. Hi Phil, I've still not received last week's copy. I'm quite happy to help you save money if we can get a reliable delivery from News Team, but the truth is , it really is difficult when you don't know when to expect the delivery Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 14, 2021 Author Report Share Posted April 14, 2021 6 minutes ago, thommo34 said: Hi Phil, I've still not received last week's copy. I'm quite happy to help you save money if we can get a reliable delivery from News Team, but the truth is , it really is difficult when you don't know when to expect the delivery 6 minutes ago, thommo34 said: Hi Phil, I've still not received last week's copy. I'm quite happy to help you save money if we can get a reliable delivery from News Team, but the truth is , it really is difficult when you don't know when to expect the delivery IT was my understanding that the office had mailed you one. Will get on to it tomorrow. Please let me know when you get this week's whether by NewsTeam or Royal Mail. Quote Link to comment Share on other sites More sharing options...
thommo34 Posted April 14, 2021 Report Share Posted April 14, 2021 1 minute ago, PHILIPRISING said: IT was my understanding that the office had mailed you one. Will get on to it tomorrow. Please let me know when you get this week's whether by NewsTeam or Royal Mail. Thanks Phil - will do. Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 14, 2021 Author Report Share Posted April 14, 2021 3 minutes ago, thommo34 said: Thanks Phil - will do. SORRY to mess you around ... Quote Link to comment Share on other sites More sharing options...
Jonny the spud Posted April 14, 2021 Report Share Posted April 14, 2021 I think the lesson here is to just subscribe digitally? ...... you save money and no hassle Quote Link to comment Share on other sites More sharing options...
fredbogge Posted April 15, 2021 Report Share Posted April 15, 2021 My copy arrived before 7-00 this morning thanks Phil and crew Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 15, 2021 Author Report Share Posted April 15, 2021 4 minutes ago, fredbogge said: My copy arrived before 7-00 this morning thanks Phil and crew PROVES NewsTeam does work but obviously we have to iron out the issues that some people are experiencing. Our plan is to use the money saved on Royal Mail on a heavier paper for SS with effect from our pre-season special (May 15th). Last year's dramatic loss of sales during the initial lockdown and a cancelled season left us with no option but to save a substantial sum on paper. We still have a long way to go to get those sales back but, as Tesco might say, "every little helps." Quote Link to comment Share on other sites More sharing options...
wealdstone Posted April 15, 2021 Report Share Posted April 15, 2021 Nothing but good things to say about new delivery method. Quote Link to comment Share on other sites More sharing options...
noaksey Posted April 15, 2021 Report Share Posted April 15, 2021 Mine delivered at 5.06 this morning. Quote Link to comment Share on other sites More sharing options...
bellevueace Posted April 15, 2021 Report Share Posted April 15, 2021 After three weeks of no magazine I asked to be reverted back to Royal Mail last week, on the Thursday my magazine arrived from newsteam, this morning my magazine arrived again by newsteam so I have been left on their list. But to be fair I am up at 5am to go to work and on both occasions the magazine has been there as I have been going out, pushed completely through the door. So thanks to all at the star for sorting the problem. Hope this continues. Quote Link to comment Share on other sites More sharing options...
thommo34 Posted April 15, 2021 Report Share Posted April 15, 2021 18 hours ago, PHILIPRISING said: IT was my understanding that the office had mailed you one. Will get on to it tomorrow. Please let me know when you get this week's whether by NewsTeam or Royal Mail. Hi Phil, SS delivered this morning by News Team Quote Link to comment Share on other sites More sharing options...
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