bellevueace Posted April 1, 2021 Report Share Posted April 1, 2021 (edited) Another day another non delivery, thats three weeks with no delivery, im going to e-mail pinegen to ask to be put back onto Royal Mail who delivered last weeks copy first post Saturday after it was posted Friday dinnertime, if there is no difference in cost why would anyone use this inefficient new outfit? They are totally inept. Edited April 1, 2021 by bellevueace Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 1, 2021 Author Report Share Posted April 1, 2021 2 hours ago, bellevueace said: Another day another non delivery, thats three weeks with no delivery, im going to e-mail pinegen to ask to be put back onto Royal Mail who delivered last weeks copy first post Saturday after it was posted Friday dinnertime, if there is no difference in cost why would anyone use this inefficient new outfit? They are totally inept. WE will put you back with Royal Mail if you let me know your postcode either on here or subs@pinegen.co.uk We don't doubt that you have had problems but the new outfit are not "totally inept." Those who have had problems, either with no delivery or a damaged copy, amount to less than one per cent of the 2000 being handled by NewsTeam. They also deliver hundreds of thousands of magazines and newspapers on a daily basis. The problem is at the point of delivery. Of course their service saves Pinegen money over Royal Mail and after the past 12 months every penny counts. We did furlough some staff but although they have been brought back only for two or three days a week. We have moved our office to cheaper premises ... all to help combat the considerable loss in revenue from sales of SS and the absent of much other work previously carried out by Pinegen. We do not charge our subscribers for delivery but that doesn't mean we are not responsible for you getting your mag on time (Thursday or Friday) and in good condition. It is too late to put you back on RM direct from the printers next week (subs info already sent because of Easter) but will mail out a copy from Surbiton of the March 27th, April 3rd and April 10th editions. Quote Link to comment Share on other sites More sharing options...
Speedway fan Posted April 1, 2021 Report Share Posted April 1, 2021 mine was on the mat before I got up this morning Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 1, 2021 Author Report Share Posted April 1, 2021 12 minutes ago, Speedway fan said: mine was on the mat before I got up this morning THANKS. Ultimately it is down to the actual person who delivers and we do pass on complaints to NewsTeam to make known any complaints. But, so far, the vast majority of comments have come from people who are delighted to receive their mag in the early hours of a Thursday. 1 Quote Link to comment Share on other sites More sharing options...
tyke Posted April 1, 2021 Report Share Posted April 1, 2021 Similar here. Haven't received last weeks copy. Emailed Monday to the office, spoke like most here to a very apolgetic chap whom advised me they were getting another 200 of last weeks edition reprinted and another copy was being sent that day. Still have neither received last weeks copy ,or of this weeks edition. Frustrating to say the least. I do appreciate that I may have been offered a digital option, but I'm old school and the joy of actually reading my own physical edition of the SS is much more appealing. Do hope things improve markedly , rather quickly Quote Link to comment Share on other sites More sharing options...
bellevueace Posted April 1, 2021 Report Share Posted April 1, 2021 1 hour ago, PHILIPRISING said: WE will put you back with Royal Mail if you let me know your postcode either on here or subs@pinegen.co.uk We don't doubt that you have had problems but the new outfit are not "totally inept." Those who have had problems, either with no delivery or a damaged copy, amount to less than one per cent of the 2000 being handled by NewsTeam. They also deliver hundreds of thousands of magazines and newspapers on a daily basis. The problem is at the point of delivery. Of course their service saves Pinegen money over Royal Mail and after the past 12 months every penny counts. We did furlough some staff but although they have been brought back only for two or three days a week. We have moved our office to cheaper premises ... all to help combat the considerable loss in revenue from sales of SS and the absent of much other work previously carried out by Pinegen. We do not charge our subscribers for delivery but that doesn't mean we are not responsible for you getting your mag on time (Thursday or Friday) and in good condition. It is too late to put you back on RM direct from the printers next week (subs info already sent because of Easter) but will mail out a copy from Surbiton of the March 27th, April 3rd and April 10th editions. Thanks for your response Phil, i have e-mailed the office, i say they are inept because sadly that is my experience albeit if i am in a minority, i have absolutely no problem paying extra for Royal Mail delivery as i appreciate the conditions you have been operating under over the past twelve months and the team at pinegen have done an unbelievable job with the magazine content. I will happily phone the office and pay to cover any extra cost, i always thought subscriptions covered delivery when i buy Spanish language magazines from Unique and Newsstand you also pay postage, just add it to my yearly subscription. Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 1, 2021 Author Report Share Posted April 1, 2021 9 minutes ago, bellevueace said: Thanks for your response Phil, i have e-mailed the office, i say they are inept because sadly that is my experience albeit if i am in a minority, i have absolutely no problem paying extra for Royal Mail delivery as i appreciate the conditions you have been operating under over the past twelve months and the team at pinegen have done an unbelievable job with the magazine content. I will happily phone the office and pay to cover any extra cost, i always thought subscriptions covered delivery when i buy Spanish language magazines from Unique and Newsstand you also pay postage, just add it to my yearly subscription. WE will switch you back to RM 1 Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 1, 2021 Author Report Share Posted April 1, 2021 9 minutes ago, bellevueace said: Thanks for your response Phil, i have e-mailed the office, i say they are inept because sadly that is my experience albeit if i am in a minority, i have absolutely no problem paying extra for Royal Mail delivery as i appreciate the conditions you have been operating under over the past twelve months and the team at pinegen have done an unbelievable job with the magazine content. I will happily phone the office and pay to cover any extra cost, i always thought subscriptions covered delivery when i buy Spanish language magazines from Unique and Newsstand you also pay postage, just add it to my yearly subscription. 24 minutes ago, tyke said: Similar here. Haven't received last weeks copy. Emailed Monday to the office, spoke like most here to a very apolgetic chap whom advised me they were getting another 200 of last weeks edition reprinted and another copy was being sent that day. Still have neither received last weeks copy ,or of this weeks edition. Frustrating to say the least. I do appreciate that I may have been offered a digital option, but I'm old school and the joy of actually reading my own physical edition of the SS is much more appealing. Do hope things improve markedly , rather quickly REPLACEMENT copies of the March 27th edition arrived in Surbiton this afternoon and we managed to mail them out. Let us know your postcode and we will send this week's too. Our apologies... Quote Link to comment Share on other sites More sharing options...
The H Man Posted April 2, 2021 Report Share Posted April 2, 2021 Sadly another no show for my copy. 3 out of 3 now, I’ve dropped an email over. Shame that News Team are failing what sounds like a very small % of subscribers. Frustrating though when you’re in that small %. Quote Link to comment Share on other sites More sharing options...
racers and royals Posted April 2, 2021 Report Share Posted April 2, 2021 14 minutes ago, The H Man said: Sadly another no show for my copy. 3 out of 3 now, I’ve dropped an email over. Shame that News Team are failing what sounds like a very small % of subscribers. Frustrating though when you’re in that small %. Maybe the imposing gates and half mile drive are putting them off. Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 2, 2021 Author Report Share Posted April 2, 2021 26 minutes ago, The H Man said: Sadly another no show for my copy. 3 out of 3 now, I’ve dropped an email over. Shame that News Team are failing what sounds like a very small % of subscribers. Frustrating though when you’re in that small %. FULLY understand. The problems, although rare, are at the point of delivery ... the actual person making the delivery. NewsTeam can track when and where deliveries are made (bit like Amazon when they leave a parcel with you) and are chasing up the people responsible for those not reaching their destination. Thanks for your patience. Quote Link to comment Share on other sites More sharing options...
The H Man Posted April 2, 2021 Report Share Posted April 2, 2021 56 minutes ago, racers and royals said: Maybe the imposing gates and half mile drive are putting them off. Maybe mate. But me answering the door in my dressing gown is worth the trek down the drive :-) 1 Quote Link to comment Share on other sites More sharing options...
tyke Posted April 2, 2021 Report Share Posted April 2, 2021 11 hours ago, PHILIPRISING said: REPLACEMENT copies of the March 27th edition arrived in Surbiton this afternoon and we managed to mail them out. Let us know your postcode and we will send this week's too. Our apologies... Thank you. BD10 8LZ Quote Link to comment Share on other sites More sharing options...
BarracudaAce Posted April 2, 2021 Report Share Posted April 2, 2021 The guys in the office have now sent me the digital links, arranged for replacement hard copies of the two most recent editions to be sent out, and a return to Royal Mail deliveries from the 17 April 2021 edition. I have emailed to thank them and said, as I mentioned in an earlier post on here, I think the Speedway Star team has done a fantastic job all through these difficult times to enable us to enjoy our weekly speedway reading fix. My anger and frustration surrounding the deliveries over the last three weeks have been firmly aimed at the NewsTeam delivery person. Again, as I have previously mentioned before, exacerbated by the fact that the person who delivers the 'junk mail' around here posts everything fully through my letterbox, and they are laid there on the doormat in pristine condition!! What a huge shame that the actions of the odd few employees of ‘NewsTeam’ have burdened Pinegen with having to go the time, trouble and expense of sorting all this out!! Wishing everyone a Happy Easter!! 1 Quote Link to comment Share on other sites More sharing options...
bruno Posted April 2, 2021 Report Share Posted April 2, 2021 Just to defend News Team , last 3 weeks all delivered by 7am on the Thursday and in good condition and pushed thru letterbox whereas Royal Mail used to arrive whenever they felt like delivering. I suppose luck of the draw with the delivery person Quote Link to comment Share on other sites More sharing options...
bellevueace Posted April 2, 2021 Report Share Posted April 2, 2021 I wonder what they do with the missing copies, just bin them? I presume they must collect them for delivery? Quote Link to comment Share on other sites More sharing options...
tyke Posted April 3, 2021 Report Share Posted April 3, 2021 (edited) On 4/2/2021 at 10:10 AM, tyke said: Thank you. BD10 8LZ FYI 27th March edition, just this moment delivered by the Royal Mail 3rd April edition was hand delivered at 9am this morning. Plenty now to catch up on Edited April 3, 2021 by tyke spelling Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted April 3, 2021 Author Report Share Posted April 3, 2021 42 minutes ago, tyke said: FYI 27th March edition, just this moment delivered by the Royal Mail 3rd April edition was hand delivered at 9am this morning. Plenty now to catch up on THANKS for the info which we pass on to either NewsTeam or Royal Mail ... Quote Link to comment Share on other sites More sharing options...
Heathen61 Posted April 8, 2021 Report Share Posted April 8, 2021 (edited) Week one of the new delivery method, magazine arrived earlier than ever 7am. Week two...no delivery, left it till Monday, called Dave Fairbrother in circulation and subscriptions, posted one out received the next day, cheers Dave. Last week...no delivery, called Dave on Tuesday, posting one out. Cheers Dave. Today...this weeks issue has arrived (7.30) , asked the lad who delivered it why i had not received last 2 weeks issues, he didn't know why as he only started last Friday. Says it will be here around 7.30 every week from now on as he only lives up the road, fair play. postcode DY8 4DP Edited April 8, 2021 by Heathen61 Quote Link to comment Share on other sites More sharing options...
tyke Posted April 8, 2021 Report Share Posted April 8, 2021 On 4/3/2021 at 1:14 PM, PHILIPRISING said: THANKS for the info which we pass on to either NewsTeam or Royal Mail ... I'm not complaining honestly , but we've gone from the sublime to the ridiculous. This weeks posted through my letter box at 4.40AM this morning. Quote Link to comment Share on other sites More sharing options...
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