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NEW LOOK FOR STAR


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WE will shortly be publishing details of how subscribers to the print edition of SS and who do not receive their copy by a Friday will be able to email Pinegen with their name and postcode and receive a link to that week's digital version free of charge. 

While we like to think that last week's problems with Royal Mail were abnormal, who knows? We actually did not have enough office copies to send as replacements and those that we do require a normal first class postage charge. 

We appreciate that there are those who like to keep their printed copies and we will also endeavour to send those out when necessary.

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  On 11/27/2020 at 11:56 AM, PHILIPRISING said:

WE will shortly be publishing details of how subscribers to the print edition of SS and who do not receive their copy by a Friday will be able to email Pinegen with their name and postcode and receive a link to that week's digital version free of charge. 

While we like to think that last week's problems with Royal Mail were abnormal, who knows? We actually did not have enough office copies to send as replacements and those that we do require a normal first class postage charge. 

We appreciate that there are those who like to keep their printed copies and we will also endeavour to send those out when necessary.

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Hopefully it’s a one off but with covid 19 issue and Christmas just around the corner it maybe a while before things get back to “normal”

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Good promotion / customer care stuff there Phil and appreciated but hopefully it won't come to that, hasn't for me so far (fingers crossed).  And we all hope 2021 is a better year than the current one has been so far, it won't be difficult....

Edited by martinmauger
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  On 11/28/2020 at 12:41 PM, Fromafar said:

Mines arrived Friday,think we just have to accepted the situation as it’s obvious the Post Office are the problem,good to see the Star doing it’s best in difficult situation.Well Done.

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BEING pedantic but the Post Office and Royal Mail are now separate entities ... Royal Mail and the Post Office are separate companies with independent Boards. Royal Mail is the company that delivers parcels and letters – the provider of the universal postal service. The Post Office is the nationwide network of branches offering a range of postal, Government and financial services.

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The Mail services are not good enough t be called Crap. We at Travel plus suffer hugely from mis delivered postage..late delivery of secure 1st class..you name it they **ck it up. I would however question whether their so called "customer relations" can ever reach te depths of the legend that is known as "BT"..once we were cut off for 2 weeks without notice,warning,,claiming we hadn't paid them..incidentally we pay by direct debit. !!..amazing..we were given a special number to chase told to call them at 1630hrs..only to later find out that their office closes at 1600hrs !!!  

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Mine is late again, but others in Hull recieved theirs.  Occured to me I think it is because its not in a brown envelope no more I bet its treated as junk mail so not important, I know the magazine is sent in clear bags for a reason.  So maybe it looks like junk mail and could be the reason that when it comes to sorting out priorities as we also get catalouges (requested or not) and leaflets in these wrappers.  Other post, including magazines, still arrives ok and is posted in envelopes....

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  On 12/5/2020 at 2:50 PM, martinmauger said:

Mine is late again, but others in Hull recieved theirs.  Occured to me I think it is because its not in a brown envelope no more I bet its treated as junk mail so not important, I know the magazine is sent in clear bags for a reason.  So maybe it looks like junk mail and could be the reason that when it comes to sorting out priorities as we also get catalouges (requested or not) and leaflets in these wrappers.  Other post, including magazines, still arrives ok and is posted in envelopes....

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Email ssdigital@pinegen.co.uk and we will send a link to this week's mag. As much as we are frustrated by late postal deliveries, the problems lay with local sorting offices. Over 95 per cent of subs are delivered by Friday although, of course, having paid a first class fee we would expect Thursday.

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  On 12/5/2020 at 3:33 PM, PHILIPRISING said:

Email ssdigital@pinegen.co.uk and we will send a link to this week's mag. As much as we are frustrated by late postal deliveries, the problems lay with local sorting offices. Over 95 per cent of subs are delivered by Friday although, of course, having paid a first class fee we would expect Thursday.

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Thanks, email sent, a digtal copy is better than nothing but still prefer the paper version, Post Office deliveries permitting....

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