Clive Ward Posted March 4, 2018 Report Share Posted March 4, 2018 7 hours ago, Haza said: As some will no I’m a cricket fan as well and a member at Trent Bridge- speedway could learn so much about customers service from Trent Bridge from official stewards to box office staff to catering staff they can’t do enough for you as a fan you feel valued they email fans before games about how the club is looking forward to our visit and by the time we get home there is another email saying hope you enjoyed your visit and please let’s us no if there is anything that can be done to improve the match day experience- ok two different sports one cash rich the other not in the same financial league but speedway is up against sports like this and the difference to how fans customers are treated is vast . For me it’s all about being valued as a fan rather than being taken for granted. I personally can’t complain about the service of marshals box office or catering staff although the one thing that does pee me off is that the club charges 50p to pay for your ticket using a debit card something I’ve never come across in my life. The rest of your post was spot on but I can see this area being improved with Robin Brundle now on board, let’s hope so anyway. Quote Link to comment Share on other sites More sharing options...
semion Posted March 4, 2018 Report Share Posted March 4, 2018 I thought the idea of even charging a fee for using a credit card has now been made illegal. 1 Quote Link to comment Share on other sites More sharing options...
A ORLOV Posted March 4, 2018 Report Share Posted March 4, 2018 (edited) 4 minutes ago, semion said: I thought the idea of even charging a fee for using a credit card has now been made illegal. Only valid on transactions after Jan 13th 2018, a good change in the law. The only trouble now is are those companies that did a lot of business that way going to just increase the basic price for all to pay. Edited March 4, 2018 by A ORLOV Quote Link to comment Share on other sites More sharing options...
Haza Posted March 4, 2018 Report Share Posted March 4, 2018 1 hour ago, Clive Ward said: I personally can’t complain about the service of marshals box office or catering staff although the one thing that does pee me off is that the club charges 50p to pay for your ticket using a debit card something I’ve never come across in my life. The rest of your post was spot on but I can see this area being improved with Robin Brundle now on board, let’s hope so anyway. I’m not complaining about catering staff or stewards at KL the point I’m making Notts county cricket club can’t do enough for there customers/ fans- right from the top to the bottom they are there to make your day special, even today I’ve had a email about pre season trip for the squad . My point is speedway in general and KL speedway are competing for my £s with Trent Bridge and Notts at the moment win hands down as you say Brundle may make all the difference fingers crossed. Quote Link to comment Share on other sites More sharing options...
semion Posted March 4, 2018 Report Share Posted March 4, 2018 Exactly Orlav, so should be no problem at Lynn going forward. No charge for using a a card and admission price has been set. Quote Link to comment Share on other sites More sharing options...
Starboy118 Posted March 4, 2018 Report Share Posted March 4, 2018 4 hours ago, semion said: I thought the idea of even charging a fee for using a credit card has now been made illegal. Possibly not in certain parts of West Norfolk! Quote Link to comment Share on other sites More sharing options...
g13webb Posted March 5, 2018 Report Share Posted March 5, 2018 14 hours ago, semion said: Customer service give a company the opportunity to turn a negative into a positive. Do the job correctly you have the chance to keep that customer for life, plus the spin off when that customer tells other people ( word of mouth, social media) how well they were treated. It’s really not rocket science Exactly... Another grip of mine is the 'PIT STOP' café' Am I the only on to notice that the prices go up for Speedway and Stockcar meetings. When you use the café during the week the prices are substantially lower. I understand the logic of a captive audience , but if you wish to look after your supporters the last thing you want to do is rip them off If the prices are adequate to make the Café viable during the working day, then why would it be necessary to increase them when you have a far bigger custom base.... 6 Quote Link to comment Share on other sites More sharing options...
Clive Ward Posted March 5, 2018 Report Share Posted March 5, 2018 18 hours ago, Haza said: I’m not complaining about catering staff or stewards at KL the point I’m making Notts county cricket club can’t do enough for there customers/ fans- right from the top to the bottom they are there to make your day special, even today I’ve had a email about pre season trip for the squad . My point is speedway in general and KL speedway are competing for my £s with Trent Bridge and Notts at the moment win hands down as you say Brundle may make all the difference fingers crossed. Wasn’t saying that you were complaining about them, sorry if my post insinuated that but that was not my intention. I bought my tickets for Notts game against Worcestershire in the 20/20 big bash in August so I’ll let you know if they aren’t as customer friendly as you say, but in my past experiences with similar such clubs I would be surprised if it wasn’t. Quote Link to comment Share on other sites More sharing options...
semion Posted March 5, 2018 Report Share Posted March 5, 2018 6 hours ago, g13webb said: Exactly... Another grip of mine is the 'PIT STOP' café' Am I the only on to notice that the prices go up for Speedway and Stockcar meetings. When you use the café during the week the prices are substantially lower. I understand the logic of a captive audience , but if you wish to look after your supporters the last thing you want to do is rip them off If the prices are adequate to make the Café viable during the working day, then why would it be necessary to increase them when you have a far bigger custom base.... Webbo. After paying over inflated admission fee followed by an over priced programme I wouldn’t dream of paying inflated prices for ‘food’ from a greasy spoon. Are you some kind of masochist? 1 Quote Link to comment Share on other sites More sharing options...
g13webb Posted March 5, 2018 Report Share Posted March 5, 2018 1 hour ago, semion said: Webbo. After paying over inflated admission fee followed by an over priced programme I wouldn’t dream of paying inflated prices for ‘food’ from a greasy spoon. Are you some kind of masochist? That's just it, in fear of being ripped off I'd rather go without. After paying £1 of a coffee at dinner time, I'll be damned to pay £1.50 for the same drink in the evening.. 2 Quote Link to comment Share on other sites More sharing options...
poolebolton Posted March 5, 2018 Report Share Posted March 5, 2018 So Stal Gorzow want Lambert. Quote Link to comment Share on other sites More sharing options...
semion Posted March 5, 2018 Report Share Posted March 5, 2018 Poole..... isn’t it obvious they know a good thing when they see it..... one for the future, unlike one of the past as in ex World Champions who want to pick n choose the conditions they wish to ride in 1 1 Quote Link to comment Share on other sites More sharing options...
tellboy Posted March 5, 2018 Report Share Posted March 5, 2018 12 hours ago, g13webb said: Exactly... Another grip of mine is the 'PIT STOP' café' Am I the only on to notice that the prices go up for Speedway and Stockcar meetings. When you use the café during the week the prices are substantially lower. I understand the logic of a captive audience , but if you wish to look after your supporters the last thing you want to do is rip them off If the prices are adequate to make the Café viable during the working day, then why would it be necessary to increase them when you have a far bigger custom base.... This is a problem with many sporting events.They know when they have a crowd they can charge more unfortunately.A bit like holidays,they know they can charge more when the kids are off school.Many restaurants will offer discounts but not on a Saturday.When these places know there will be crowds they know they can charge more.The only thing that could probably stop it is if none of us punters buy anything.Personally i very rarely buy anything,if you can't go a couple of hours without food or drink there must be a problem.I do sometimes have a pint of shandy which is priced ok Quote Link to comment Share on other sites More sharing options...
Bagpuss Posted March 5, 2018 Report Share Posted March 5, 2018 4 hours ago, poolebolton said: So Stal Gorzow want Lambert. I thought he had committed to remain with the team which he got promoted with? Quote Link to comment Share on other sites More sharing options...
poolebolton Posted March 5, 2018 Report Share Posted March 5, 2018 6 minutes ago, Bagpuss said: I thought he had committed to remain with the team which he got promoted with? That’s what they all say. I’m sure he will be with Lublin this season. Quote Link to comment Share on other sites More sharing options...
semion Posted March 5, 2018 Report Share Posted March 5, 2018 9 minutes ago, Bagpuss said: I thought he had committed to remain with the team which he got promoted with? Wasn’t Holder committed to Kings Lynn at the start of last season. ?We all know how that ended 1 Quote Link to comment Share on other sites More sharing options...
Bagpuss Posted March 9, 2018 Report Share Posted March 9, 2018 Team sponsorship announced http://kingslynnstars.co/news.php?extend.30579 1 Quote Link to comment Share on other sites More sharing options...
Trees Posted March 9, 2018 Report Share Posted March 9, 2018 Great news, didn't expect that Quote Link to comment Share on other sites More sharing options...
dontforgetthefueltapsbruv Posted March 9, 2018 Report Share Posted March 9, 2018 Congratulations to Guy on securing a 'B' team sponsorship 1 Quote Link to comment Share on other sites More sharing options...
Arthur54 Posted March 9, 2018 Report Share Posted March 9, 2018 On 05 March 2018 at 6:40 PM, semion said: Poole..... isn’t it obvious they know a good thing when they see it..... one for the future, unlike one of the past as in ex World Champions who want to pick n choose the conditions they wish to ride in Chris holder will be just fine, he's back home were the promotion look after there riders 3 2 Quote Link to comment Share on other sites More sharing options...
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