moxey63 Posted December 5, 2013 Report Share Posted December 5, 2013 (edited) All this modern tech... try bluetacking your bloody exteroid (whatever it's called) to you bedroom wall when your favourite star is on the front cover. It don't work... so I'm out and will stick to the paper version. I'll have to be dragged into the new tech era and am just coming to terms with the barcode on the front.Regarding old srars being on the cover... PC this week... and people saying it won't attract new fans. Maybe so. But in ASDA before, I picked up a vopy of the Star (with PC on the cover) and, low and behold, a fellow right behind me picked up the other copy! Edited December 5, 2013 by moxey63 2 Quote Link to comment Share on other sites More sharing options...
The White Knight Posted December 5, 2013 Report Share Posted December 5, 2013 (edited) All this modern tech... try bluetacking your bloody exteroid (whatever it's called) to you bedroom wall when your favourite star is on the front cover. It don't work... so I'm out and will stick to the paper version. I'll have to be dragged into the new tech era and am just coming to terms with the barcode on the front.Regarding old srars being on the cover... PC this week... and people saying it won't attract new fans. Maybe so. But in ASDA before, I picked up a vopy of the Star (with PC on the cover) and, low and behold, a fellow right behind me picked up the other copy! Do you not mean hemorrhoid - wouldn't look too good stuck on the wall though. :blink: Me too - regarding the New Technology. Edited December 5, 2013 by The White Knight 1 Quote Link to comment Share on other sites More sharing options...
Madison Posted December 7, 2013 Report Share Posted December 7, 2013 Well I haven't received my copy of the Star this week, and neither has my father. Has anyone else had problems? Quote Link to comment Share on other sites More sharing options...
Bavarian Posted December 7, 2013 Report Share Posted December 7, 2013 No problems with the delivery of the SS here in Germany. Arrived as always on Friday, noon, as it does each week. Quote Link to comment Share on other sites More sharing options...
Graham Warren Posted December 7, 2013 Report Share Posted December 7, 2013 Mine didn't arrive until Today (Saturday) Quote Link to comment Share on other sites More sharing options...
Madison Posted December 7, 2013 Report Share Posted December 7, 2013 Perhaps I'll receive mine on Monday! It'll be old news by then! Quote Link to comment Share on other sites More sharing options...
Bavarian Posted December 7, 2013 Report Share Posted December 7, 2013 It happens regularly at this time of the year, prior to Christmas, that there is a delay in delivery of the Star. But this is not the Star's fault. Quote Link to comment Share on other sites More sharing options...
Madison Posted December 7, 2013 Report Share Posted December 7, 2013 It's not Christmas just yet! I live in Birmingham. I don't think we've had any snow yet either! my Star usually arrives on Thursday so assuming it arrives on Monday, that is quite some delay! Time to switch to the on line copy? 1 Quote Link to comment Share on other sites More sharing options...
Graham Warren Posted December 7, 2013 Report Share Posted December 7, 2013 Madison, I live in Birmingham too 1 Quote Link to comment Share on other sites More sharing options...
Madison Posted December 8, 2013 Report Share Posted December 8, 2013 This weeks speedway Stars obviously caught the slow train to brum! Quote Link to comment Share on other sites More sharing options...
Jonny the spud Posted December 8, 2013 Report Share Posted December 8, 2013 Well it's back to 11 pages of vintage stuff so it's probably coming by donkey Quote Link to comment Share on other sites More sharing options...
remembertheracers Posted December 8, 2013 Report Share Posted December 8, 2013 Privatisation of the Royal Mail will probably be the same joy as the utilities, British rail etc. Double your money on shares, more for insider banks, higher prices and no improvement in service. My first st privatisation issue arrived on a Tuesday! And for all its good intentions I found the online stuff so far is hard work. Quote Link to comment Share on other sites More sharing options...
BWitcher Posted December 9, 2013 Report Share Posted December 9, 2013 It's not Christmas just yet! I live in Birmingham. I don't think we've had any snow yet either! my Star usually arrives on Thursday so assuming it arrives on Monday, that is quite some delay! Time to switch to the on line copy? We've had recorded deliveries that are supposed to be their the next day delayed. As others have said, this is the busiest time of the year and as online purchasing grows it will continue to be a problem. Quote Link to comment Share on other sites More sharing options...
The H Man Posted December 9, 2013 Report Share Posted December 9, 2013 I've subscribed to the SS for over 10 years, on a yearly basis, got my usual renewal form back in September, popped it in the drawer and forgot all about it. When the Star didn't arrive a few weeks later thought I must renew my subscription now where did I put the renewal form for whatever reason didn't bother to find and now a couple of months later still haven't bothered and not really missing it if I am honest. My point is though had at anytime around the end of my subscription someone from the Star called me and gave me the chance to renew by taking my card details on the phone or via an email, I'd have renewed there and then! Customer retention is key in any business Mr Rising, may I suggest each time a subscriber doesn't renew, a simple call, email or a reminder letter may retain that business. 1 Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted December 10, 2013 Author Report Share Posted December 10, 2013 (edited) I've subscribed to the SS for over 10 years, on a yearly basis, got my usual renewal form back in September, popped it in the drawer and forgot all about it. When the Star didn't arrive a few weeks later thought I must renew my subscription now where did I put the renewal form for whatever reason didn't bother to find and now a couple of months later still haven't bothered and not really missing it if I am honest. My point is though had at anytime around the end of my subscription someone from the Star called me and gave me the chance to renew by taking my card details on the phone or via an email, I'd have renewed there and then! Customer retention is key in any business Mr Rising, may I suggest each time a subscriber doesn't renew, a simple call, email or a reminder letter may retain that business. FAIR point, thank you, although I would point out that we don't have subscribers telephone numbers Edited December 10, 2013 by PHILIPRISING Quote Link to comment Share on other sites More sharing options...
Humphrey Appleby Posted December 10, 2013 Report Share Posted December 10, 2013 Privatisation of the Royal Mail will probably be the same joy as the utilities, British rail etc. All the more reason to do stuff online. It was very easy to take out an online subscription to the Spar, although the Apple store only offers a maximum of a 6-month subscription as far as I can see. Quote Link to comment Share on other sites More sharing options...
PHILIPRISING Posted December 10, 2013 Author Report Share Posted December 10, 2013 APPLE only offer two options and the advice we had is that a six months re-occurring sub proves more popular than a 12 month one. Quote Link to comment Share on other sites More sharing options...
f-s-p Posted December 11, 2013 Report Share Posted December 11, 2013 FAIR point, thank you, although I would point out that we don't have subscribers telephone numbers going on past info, one would think that would add up to about 50-100 customer contacts weekly, finding their contact info, getting in contact, possibly talk 1-25 mins each... Just the thought of it all makes you soon realise that it would be too expensive compared to whats on offer. Better to stick with doing the mag so good, that it remains wanted and waited. Just my thoughts... Quote Link to comment Share on other sites More sharing options...
SCB Posted December 11, 2013 Report Share Posted December 11, 2013 The company I work for often asks me to run of a report of people who have completed a qualification with us so that sales can ring them/their manager and sign them up for a second. It's an easy win. It would be a 2 minute call, 2 minutes to get a price of a subscription out of someone is a good rate of pay by anyone's standards. Quote Link to comment Share on other sites More sharing options...
waiheke1 Posted December 12, 2013 Report Share Posted December 12, 2013 The mag company I worked for sent out reminders with the last three issues of each sub, often with a special renewal rate. They would also target lapsed subscribers with mail/phone/email offers. Have to say i find it a little odd u dont load subsciber phone details into your database. Quote Link to comment Share on other sites More sharing options...
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