superguest Posted August 29, 2007 Report Share Posted August 29, 2007 Can someone from Travel Plus contact me on this forum or email please. Weve not had our airline or grand prix tickets sent through the post but have had a letter saying that we should of confirmed everything 4 days ago. Weve tried to contact by phone but no-one is picking up. Is anyone on here connected to the guys that run the travel plus tours? It would be a big help if someone could get them to contact us thank you. Link to comment Share on other sites More sharing options...
spiegal Posted August 30, 2007 Report Share Posted August 30, 2007 Can someone from Travel Plus contact me on this forum or email please. Weve not had our airline or grand prix tickets sent through the post but have had a letter saying that we should of confirmed everything 4 days ago. Weve tried to contact by phone but no-one is picking up. Is anyone on here connected to the guys that run the travel plus tours? It would be a big help if someone could get them to contact us thank you. <{POST_SNAPBACK}> THIS IS OMEWHAT SURPRISING. WHAT TOUR ARE YOU ONE...WHO ARE YOU This office is attended each day 0900/1400hrs...and the mobile is always available We are Not happy with the contents of the above message at all. All tickets for BYDGOSZCZ went out 2 weeks ago..all tickets for KRSKO went out last week. This is hardly the way to conduct business Please call us 01473.730000....at above times Link to comment Share on other sites More sharing options...
Sandie Posted August 30, 2007 Report Share Posted August 30, 2007 And there was me thinking it was a sensibly worded post and a plea for help from someone thinking they were off to Bydgoszcz next week but not heard anything. Link to comment Share on other sites More sharing options...
Diesel Posted August 30, 2007 Report Share Posted August 30, 2007 And there was me thinking it was a sensibly worded post and a plea for help from someone thinking they were off to Bydgoszcz next week but not heard anything. <{POST_SNAPBACK}> I thought the same Sandie. I can't quite grasp what spiegal is getting at. Link to comment Share on other sites More sharing options...
Rico Posted August 30, 2007 Report Share Posted August 30, 2007 Some Customer Service training required ? Or is it Anger Management ? Rico Link to comment Share on other sites More sharing options...
cec838 Posted August 30, 2007 Report Share Posted August 30, 2007 THIS IS OMEWHAT SURPRISING. WHAT TOUR ARE YOU ONE...WHO ARE YOU This office is attended each day 0900/1400hrs...and the mobile is always available We are Not happy with the contents of the above message at all. All tickets for BYDGOSZCZ went out 2 weeks ago..all tickets for KRSKO went out last week. This is hardly the way to conduct business Please call us 01473.730000....at above times <{POST_SNAPBACK}> You might wont to take yourself and your team on a customer services weekend, as if i was going to use Travel Plus i would not now!!! Link to comment Share on other sites More sharing options...
Mateusz Posted August 30, 2007 Report Share Posted August 30, 2007 Ye, follow Rico & Mama Travel's example from the 'Day after..' thread Link to comment Share on other sites More sharing options...
The Know Posted August 30, 2007 Report Share Posted August 30, 2007 THIS IS OMEWHAT SURPRISING. WHAT TOUR ARE YOU ONE...WHO ARE YOU This office is attended each day 0900/1400hrs...and the mobile is always available We are Not happy with the contents of the above message at all. All tickets for BYDGOSZCZ went out 2 weeks ago..all tickets for KRSKO went out last week. This is hardly the way to conduct business Please call us 01473.730000....at above times <{POST_SNAPBACK}> Plenty of repeat bookings there be making then Link to comment Share on other sites More sharing options...
cec838 Posted August 30, 2007 Report Share Posted August 30, 2007 Plenty of repeat bookings there be making then <{POST_SNAPBACK}> Looks that way Link to comment Share on other sites More sharing options...
superguest Posted August 30, 2007 Author Report Share Posted August 30, 2007 Everything is sorted now it was a problem with the post NOT travel plus. Thanks for sorting this out ASPA as were really looking forward to the trip! Link to comment Share on other sites More sharing options...
Sandie Posted August 30, 2007 Report Share Posted August 30, 2007 Everything is sorted now it was a problem with the post NOT travel plus. Thanks for sorting this out ASPA as were really looking forward to the trip! <{POST_SNAPBACK}> Pleased its sorted - see you there!! Link to comment Share on other sites More sharing options...
TheCedarMan Posted August 30, 2007 Report Share Posted August 30, 2007 THIS IS OMEWHAT SURPRISING. WHAT TOUR ARE YOU ONE...WHO ARE YOU This office is attended each day 0900/1400hrs...and the mobile is always available We are Not happy with the contents of the above message at all. All tickets for BYDGOSZCZ went out 2 weeks ago..all tickets for KRSKO went out last week. This is hardly the way to conduct business Please call us 01473.730000....at above times was thinking of going to Marmande with this lot next year, but sounds a bit Fawlty Towers ish... Don't think I'll bother Link to comment Share on other sites More sharing options...
spiegal Posted August 30, 2007 Report Share Posted August 30, 2007 was thinking of going to Marmande with this lot next year, but sounds a bit Fawlty Towers ish... Don't think I'll bother <{POST_SNAPBACK}> Fortunately everything was sorted within minutes. The office is open 0900/1400...there is a 24 hour answering message with a mobile contact which is ALWAYS open... No message was left on our answering machine, no message was left on our mobile, the first we knew was the opening of this forum. The problem was acted on in 5 minutes, the client called, and they were by all accounts, mightly relieved....they are old establised clients and very nice people On 2 previous occassions this year the Post Office has lost our tickets. You can imagine we did not view the situation lightly, the clienst have invested hard earned cash in their holiday, and they had seemingly nothing from us. I would be panicking if I had been them. We send everything 1st Class, with extra postage, and it is personally taken to the sorting office. Everything is sent out 2 or more weeks in advance As for Fawlty Towers, I wish the Travel Business paid as well as the TV series. Sorry if you got the wrong impression, ....but if you have any doubts over Marmande...just ask those who went this year. Baaaaaasil Link to comment Share on other sites More sharing options...
2ndBender Posted August 30, 2007 Report Share Posted August 30, 2007 I've been on several tours with Travel Plus over the last five years or so and I've always found them to be excellently organised, and worth every penny. Sure there can be glitches, but that happens with foreign travel, airlines, hotels and our rapidly deteriorating postal service. James and all his staff, (special mention to Brian and Claire), always do their best to sort out the glitches fast, and with the minimum of fuss and bother. Make no mistake, TP are not the cheapest, but they ARE the best, (...wish I was going to Bydgoszcz.....!) Link to comment Share on other sites More sharing options...
BigFatDave Posted August 30, 2007 Report Share Posted August 30, 2007 (edited) Make no mistake, TP are not the cheapest, but they ARE the best, (...wish I was going to Bydgoszcz.....!) <{POST_SNAPBACK}> Couldn't agree more. PS Main problem I experienced was Buses not running on Darwin Time. Edited August 30, 2007 by BigFatDave Link to comment Share on other sites More sharing options...
superguest Posted August 30, 2007 Author Report Share Posted August 30, 2007 (edited) I've been on several tours with Travel Plus over the last five years or so and I've always found them to be excellently organised, and worth every penny. Sure there can be glitches, but that happens with foreign travel, airlines, hotels and our rapidly deteriorating postal service. James and all his staff, (special mention to Brian and Claire), always do their best to sort out the glitches fast, and with the minimum of fuss and bother. Make no mistake, TP are not the cheapest, but they ARE the best, (...wish I was going to Bydgoszcz.....!) <{POST_SNAPBACK}> Agree 100%. Last year we were due to go to Malilla but had a nightmare of a day with all the planes cancelled etc. Travel Plus, cut their losses and let us go to the Polish GP. If we hadnt of been with TP then I doubt wed of got anything back in return. Anyway its all sorted now. Cheers James. Edited August 30, 2007 by superguest Link to comment Share on other sites More sharing options...
Lake Bodom Comet Posted August 30, 2007 Report Share Posted August 30, 2007 My partner and I travelled with the Travel Plus crew to Marmande and had a FANTASTIC trip, one of the very best I have been on. The racing was awsome and the extra excursions on the holiday organised by James and supervised by the wonderful Eileen and Russell were hugely enjoyable and entertaining. Travel Plus are very experienced and professional people and always take time to listen to their customers comments and try to sort out any problems quickly even though it may be something beyond their control. We have also been on memorable speedway holidays with TP to Poland, Italy, Norway and Holland and will certainly be going with them again in 2008. I think it is very unfair to slag off a company who you have never even travelled with and make a posting which could make someone think twice about using their services. So if you are looking for a great speedway trip in the company of genuinely friendly and welcoming people with a passionate love of the sport I can highly recommend you do one of their 2008 trips! Link to comment Share on other sites More sharing options...
spiegal Posted August 31, 2007 Report Share Posted August 31, 2007 My partner and I travelled with the Travel Plus crew to Marmande and had a FANTASTIC trip, one of the very best I have been on. The racing was awsome and the extra excursions on the holiday organised by James and supervised by the wonderful Eileen and Russell were hugely enjoyable and entertaining. Travel Plus are very experienced and professional people and always take time to listen to their customers comments and try to sort out any problems quickly even though it may be something beyond their control. We have also been on memorable speedway holidays with TP to Poland, Italy, Norway and Holland and will certainly be going with them again in 2008. I think it is very unfair to slag off a company who you have never even travelled with and make a posting which could make someone think twice about using their services. So if you are looking for a great speedway trip in the company of genuinely friendly and welcoming people with a passionate love of the sport I can highly recommend you do one of their 2008 trips! <{POST_SNAPBACK}> Thank you everyone. You really are most kind. Best wishes from us all Link to comment Share on other sites More sharing options...
sunnset Posted August 31, 2007 Report Share Posted August 31, 2007 I went to Sweden this year and the tour was great and i will be making the trip with TP tours next year Link to comment Share on other sites More sharing options...
TheCedarMan Posted September 1, 2007 Report Share Posted September 1, 2007 Fortunately everything was sorted within minutes. The office is open 0900/1400...there is a 24 hour answering message with a mobile contact which is ALWAYS open... No message was left on our answering machine, no message was left on our mobile, the first we knew was the opening of this forum. The problem was acted on in 5 minutes, the client called, and they were by all accounts, mightly relieved....they are old establised clients and very nice people On 2 previous occassions this year the Post Office has lost our tickets. You can imagine we did not view the situation lightly, the clienst have invested hard earned cash in their holiday, and they had seemingly nothing from us. I would be panicking if I had been them. We send everything 1st Class, with extra postage, and it is personally taken to the sorting office. Everything is sent out 2 or more weeks in advance As for Fawlty Towers, I wish the Travel Business paid as well as the TV series. Sorry if you got the wrong impression, ....but if you have any doubts over Marmande...just ask those who went this year. Baaaaaasil Basil, the point of the post was your abrasive attitude (very Basil Fawlty ish) and not a which hunt against TP tours. You will notice I was not the only person to comment on you abrupt post, I suggest you take a valium and calm down. Link to comment Share on other sites More sharing options...
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