Royal Mail do make it difficult to make a complaint but freepost via customer services gets a pretty quick reply, but it’s clear that the problem is sorting offices who are clearly holding post back and just sending it out on certain days.
My local postman is very helpful and says if it comes out for delivery to them it all gets done that day, which just supports the view that some of it just gets held back, we get very little post Mondays, Tuesdays and Wednesdays, Thursdays we get loads and then it’s back to very little if anything Fridays and Saturdays.
My star generally arrives on Thursdays but occasionally it’s later and I have even had it Mondays, which again from where it’s printed and posted (20 miles away) isn’t terribly brilliant on a first class postage.
Like a lot of others I have considered the internet version but I do prefer a hard copy and the difference in price isn’t much help, editorial tell me it’s expensive for the internet version as well.