As ever Halifax makes some very good points
One thing comes to mind.Going back to 2004 or 2005,we had fans criticising things going on.They were getting posts on here telling them it was the Promoters who were putting in the money and because of that were above criticism and those criticising should put substantial amounts into the sport and then maybe they would have a different opinion.Even worse,they were told by certain Promoters to bugger off
More than a decade later,many fans have done........
You have to engage with fans,no matter how hard it might seem.You have to try and explain your position even if some won' accept the answer.You have to fight like a champion to make your business successful,because all of your competitors,whoever they may be,will take advantage if you don't.Telling fans to p off or ban them from forums isn't the way forward