Well meaning unpaid amateurs doing their best...
Allied to a number of promoters who are ex riders, and ex rider sponsors, all having zero skill set in event management and marketing...
Pre 2000 you could get away with it, however, as the internet and social media came on board, and immediate scrutiny and feedback started to be the norm, you no longer can just present something in the way you did thirty or so years ago..
(And for some, 40 years and even further back)..
People's expectations have risen, and they get influenced by the feedback of others...
Do UK Speedway ever do market research?
Do they have a "Trust Pilot" where comments can be left, and answers given to the feedback they get?
I used to hold several sessions every 13 weeks with 30 customers at a time, and their feedback could be "brutal"...
But, it did give my chance to explain why certain situations happen, and why I couldn't change them, but, more importantly, give me "Gold" feedback on things I could change, but hadn't seen many of these issues as a problem...
Amazing how much listening, and being honest with your customers, can improve your business enormously...